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RMA Request Form

Customer Information

* required information

IMS Customer Number: A value is required.*
Contact Name: A value is required.*
Company Name: A value is required.*
Address: A value is required.*
City: A value is required.*
Province: A value is required.*
Poatal Code: A value is required.*
E-mail: A value is required.*
Telephone Number: *
Fax Number:  

Product Information

Invoice#:* IMS Item#:* Qty:* Product Description: Serial/Lot#:
A value is required.
Reason for Return:*
Additional Details:
Invoice#:* IMS Item#:* Qty:* Product Description: Serial/Lot#:
A value is required.
Reason for Return:*
Additional Details:
Invoice#:* IMS Item#:* Qty:* Product Description: Serial/Lot#:
A value is required.
Reason for Return:*
Additional Details:
Invoice#:* IMS Item#:* Qty:* Product Description: Serial/Lot#:
A value is required.
Reason for Return:*
Additional Details:
Invoice#:* IMS Item#:* Qty:* Product Description: Serial/Lot#:
A value is required.
Reason for Return:*
Additional Details:
Invoice#:* IMS Item#:* Qty:* Product Description: Serial/Lot#:
A value is required.
Reason for Return:*
Additional Details:

Terms and Conditions

  • Any product returns without Return Authorization Number will be refused.
  • If there is no physical damage, must include sample copies: 3 black "sky shot" copies, 3 white copies, and 3 test pattern copies.
  • RMA# expires within 30 business days from date of approval.
  • Usage of courtesy call tag can result in a fee if return is non-IMS and/or unqualified.
  • IMS warranty does not cover damages by operator, technician, or machine (including rotational scratches, gouges, scuff marks, or line scratches).
  • IMS does not warrant any OEM drums, toners, developers, cartridges, or imaging units.
  • RMA# does not imply credit will be given for the returned product(s), as all products require inspection by manufacturer.


  
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