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Customer Information

* required information

IMS Customer Number: *
Contact Name: *
Company Name: *
Address: *
City: *
Province: *
Poatal Code: *
E-mail: *
Telephone Number: *
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Product Information

Invoice#:* IMS Item#:* Qty:* Product Description: Serial/Lot#:
Reason for Return:*
Additional Details:

Invoice#:* IMS Item#:* Qty:* Product Description: Serial/Lot#:
Reason for Return:*
Additional Details:

Invoice#:* IMS Item#:* Qty:* Product Description: Serial/Lot#:
Reason for Return:*
Additional Details:

Invoice#:* IMS Item#:* Qty:* Product Description: Serial/Lot#:
Reason for Return:*
Additional Details:

Invoice#:* IMS Item#:* Qty:* Product Description: Serial/Lot#:
Reason for Return:*
Additional Details:

Invoice#:* IMS Item#:* Qty:* Product Description: Serial/Lot#:
Reason for Return:*
Additional Details:

Terms and Conditions

  • Any product returns without Return Authorization Number will be refused.
  • If there is no physical damage, must include sample copies: 3 black "sky shot" copies, 3 white copies, and 3 test pattern copies.
  • RMA# expires within 30 business days from date of approval.
  • Usage of courtesy call tag can result in a fee if return is non-IMS and/or unqualified.
  • IMS warranty does not cover damages by operator, technician, or machine (including rotational scratches, gouges, scuff marks, or line scratches).
  • IMS does not warrant any OEM drums, toners, developers, cartridges, or imaging units.
  • RMA# does not imply credit will be given for the returned product(s), as all products require inspection by manufacturer.